Ambient data deletion request

Developer: zoome LLC. This page covers Ambient, including its Galaxy Store edition (com.dotpx.ambient.galaxy).

How to request deletion

1. Email contact@zoome.co.jp with the subject “Ambient data deletion request”. Requests in English or Japanese are welcome.
2. Tell us whether you want your support inquiries, Premium purchase records under our control, or both deleted. Include the app edition you used (Galaxy Store, Google Play, or Apple App Store).
3. To help us find an anonymous support inquiry, include its approximate submission date and topic. For a purchase request, include the approximate purchase date and store order ID if available. Do not send passwords, support session tokens, or full payment card numbers.

We may ask for further information to verify that the data belongs to you before acting on the request. We will reply with the result and any data that must be retained under applicable law.

Data deleted or retained

• Support inquiries: After verification, we delete matching messages, answers, administrator replies, and the IP address, user agent, and device details stored with those submissions on our Form Concierge service, unless retention is required by law. We also remove the associated anonymous support account when it is no longer needed for other inquiries.
• Premium purchases: We use RevenueCat to manage anonymous app user IDs, transaction information, and entitlements. After verification, we delete records under our control where legally permitted. Some information may need to remain while an entitlement is active or to meet legal obligations. Removing purchase data may affect Premium restoration; we will explain this before deleting data needed for access.
• Store records: Samsung Galaxy Store, Google Play, and Apple App Store control their own billing and transaction records. A request to us does not delete those records or a store account; contact the relevant store for its deletion options.

Retention

Ambient removes on-device inquiry history older than three calendar months when the inquiry history is loaded. Server-side support submissions and related information have no automatic deletion date and remain until we delete them, including after an applicable verified request, subject to legal retention duties. Purchase and entitlement records remain as needed to provide access and meet legal obligations; stores and RevenueCat apply their own retention rules. Uninstalling Ambient does not request deletion of server-side data.

For details about collection and sharing, see the Privacy Policy for Ambient.